Dodgy travel data could be costing passengers thousands, in time and money.
This past weekend, disturbing accounts of passengers’ experiences at Dublin International Airport made the headlines in Irish Newspapers.
Irate passengers quoted “long queues”, “delays” and “laborious forms to fill in” as reasons for the delays. Some passengers had to pay over €100 to reschedule flights and a “a lot of understandably anxious people” have taken to social media to voice their frustrations.
The truth is, all you have to do is visit 3 government websites, 1 airline website, call your travel agent, get a test, pay for fast results, review the vaccine validity windows, get the approved masks, find the passenger locator forms, fill out the passenger locator forms and do that all again when you get back, except from a different country. Not so simple.
A recurring theme
This isn’t the first bad airport experience story in the last 18 months. From Birmingham to Dubai, thousands have been turned away from check-in desks. Many more have paid for tests that weren’t valid and an unknown number have had to pay for quarantines and tests they never needed. Some have had multiple vaccines, not knowing that their current schedule wouldn’t be accepted in their destination. Airports have the thankless task of enforcing document compliance on behalf of airlines and it is starting to hurt their customers.
Our network in the airports business has told us that many passengers arrive with missing or incomplete documents like passenger locator forms. Sometimes, their tests are too old to fly or they’ve taken the wrong test completely. Some have thought their children didn’t need a test when they did, and some passengers have had children tested who never needed to be tested in the first place. In some cases, airport staff have given the wrong information to passengers, which has taken hours to resolve, causing queue buildups and further frustrations.
In many cases the root cause is that passengers simply don’t have a single point of reference for their travel requirements. Government websites aren’t always reliable and restrictions come and go faster than a toupee in a hurricane. Accurate and up-to-date travel data, that anticipates both the passenger’s and the government’s requirements is the key to solving this problem.
Take a deep breath
At SafeScore, we have built a simple, customer-facing widget for airlines and airports to add to their apps and websites. Everything from child testing ages to quarantine requirements, and vaccine validity is clearly, and easily available. We’ve even provided the passenger locator forms too. We’ve purpose-built the tool, allowing you to show exactly what a passenger needs before travelling and what they will need on return.
Informed passengers move through airports faster, get to the lounge quicker and help raise net promoter scores. Passengers need airport and airline support, now more than ever. Airlines and airports need satisfied and happy customers now more than ever. SafeScore can provide this support, with just 3 clicks.
Contact us to find out how.